Frecuently Asked Questions

Are the prices per person or per Property?

All of our prices are per Property.

How much do I pay to make the Booking?

To secure a Booking, we require a non­refundable deposit to be paid via Credit Card, PayPal or Bank Transfer, and can vary depending upon length of stay and Home choice.

Are taxes included in the price of the Property?

All local taxes are included in the Rental price.

What currency do I pay in?

All transactions are processed in US Dollars. If your Credit or Debit Card is issued in an alternate currency, you are responsible for any conversion costs and currency fluctuations. Other currencies are shown on this website, are purely as an approximate guide and to aid you in comparing prices.

Are there any other fees associated with payments?

Yes. If you choose to pay by Credit/Debit Card or PayPal, an additional fee may be incurred, and will be specified at time of Booking. If you pay via Bank Transfer, the Guest is responsible for any and all transfer costs.

Is there a Security Deposit that I have to pay on arrival?

Yes. The Security Deposit can be paid by Credit/Debit Card, either as a block/charge. There will be no surcharge for this transaction and this will be taken at the time of Check­In. The amount will vary on a Property to Property basis, and will be advised upon booking.

How accurate are the availability calendars?

This depends upon the Apartment, for some Apartments we have real­time availability, for others the availability is updated over­night. The calendars show when an apartment is definitely not available. When you make a booking or reservation request, we will double check availability before confirming back to you.

What is provided in the Apartment?

The amenities listed for each Apartment include, amongst other things, free high­speed internet and cable television, welcome basket of amenities upon arrival, Apartment user Guide and information on your neighborhood and nearby conveniences. This covers such things as your local shops to our favourite restaurants. Also provided are towels, bedding and initial complimentary supply of toiletries.

Will there be WiFi at my Apartment?

Yes. High speed wireless Internet connection and Cable TV.

Is there an extra charge for cleaning?

All of our Properties include a weekly cleaning service and Check­Out clean, which is covered by your Booking Fee. This will include change of towels and linen and general cleaning of the Property. Personal chores are not included, such as ironing. However, if you require additional cleaning services, this is available at an extra cost, to be covered by the Guest.

How secure are my Credit Card details?

We use the strongest commercially available encryption technology when you send your Credit Card details to us. These are held in a 24 hour secure site.

Do you provide Airport transportation?

Yes, we are happy to arrange this for you, for an extra charge as detailed in our Concierge page.

How far is the airport from the city?

The International Airport, EZE, is located about 25 miles to city center, which takes, on average, 45 minutes. However, this can vary depending upon traffic conditions. Domestic Airport, AEP, is located inside the city, in the neighborhood of Palermo, and just a short cab drive away from city center.

Where will I get the keys?

One of our staff members will always meet and greet you at your Apartment to help you get settled and show you around.

How do I know where my property is located?

After Booking, we will send you the exact address of your property and a map prior to check in so you can get to know the area before you begin your trip. 

What time can I arrive and depart?

Our standard Check­In time is at 14:00hs, and Check­Out at 11:00hs. Should you need to arrive or depart outside of these times, please consult.

Do I need a Visa to enter Argentina?

In most cases no. However, please consult the Argentine Consulate in your home Country or call us to discuss.

What happens if something goes wrong whilst I am staying in the apartment?

Please alert us of any problem as soon as it is identified and every effort will be used to rectify the problem as quickly as possible. We will do our absolute best to resolve the problem in every way possible.

What if there is an emergency?

An Emergency number will be provided at the time of Check­In. This number will be available 24/7.

Are there extra charges for gas, electricity or water?

There are no additional charges for any utilities, these are included within the Rental price.

What is the minimum stay?

Normally there is a minimum 4 night booking requirement, but this does vary by Apartment. We are happy to consider requests for shorter bookings where availability permits. In high season there may be a longer booking requirement. There is no maximum booking requirement. Bookings are subject to availability.

Do the Apartments provide wheel­chair access?

Some of our apartments have lift access, but may still have one or more steps to negotiate. Please contact us to discuss your requirements before booking.

Do you provide cots and high­chairs?

Yes, subject to availability, we can provide a cot and a high­chair, for a small extra cost.

Is smoking allowed?

Our properties are smoke free, however smoking is generally permitted on balconies and in terrace areas.

Are pets allowed?

We are sorry but pets cannot be accommodated.

Do I need an electrical adaptor?

Yes, with the exception of Australia, who have the same prongs as Argentina. You can check the needed outlet ​here​.

What's the voltage in Argentina?

Voltage is 220V. Even though the US runs on 110V, most devices purchased there (US) will run on double voltage such as cell phones, computers, tablets, etc. Please check the cord before plugging them in to make sure, an adaptor will be required.

Do you provide a hair dryer?

Yes. All of our Apartments come with a hair dryer.

More questions?

For further questions, feel free to email us directly to ​[email protected] and we will gladly respond to any of your concerns.